Privacy Policy

Young and Capable Tutoring – Online Tutoring Services (Queensland, Australia)

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1. Introduction
Young and Capable Tutoring (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and protect personal and sensitive information provided by parents, guardians, and students.

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2. What Information We Collect
We may collect the following personal and sensitive information:

• Student’s full name

• Parent/guardian name

• Date of birth

• Email address

• Phone number

• School and year level

• Academic information relevant to tutoring

• Medical information, including disabilities or learning needs (where voluntarily provided)
   

Sensitive information, such as medical details, is only collected where it is reasonably necessary to provide appropriate tutoring services.

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3. How We Collect Information
We collect information directly from parents, guardians, or students through:

• Online registration forms

• Email or phone communications

• Enrolment and intake processes

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4. Purpose of Collection
All personal and sensitive information is collected solely for the purpose of:

• Delivering and tailoring tutoring services

• Communicating with parents/guardians and students

• Supporting the student’s learning needs, including accommodating disabilities or medical conditions

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We will not use collected information for any purpose unrelated to tutoring services.

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5. Disclosure of Information
We respect your privacy.

• We do not sell, rent, or trade personal information to any third parties.

• We do not distribute personal or sensitive information to third parties except where required by law or with explicit consent.

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6. Storage and Security
We take reasonable steps to protect personal and sensitive information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure digital storage systems

• Restricted access to authorised personnel only

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7. Access and Correction
Parents/guardians may request access to the personal information we hold about their child and request corrections if necessary. Requests can be made using the contact details below.

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8. Retention of Information
We retain personal information only for as long as necessary to provide tutoring services or as required by law. When no longer needed, information is securely deleted or de-identified.

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9. Consent
By enrolling in our tutoring services, you consent to the collection and use of information as outlined in this Privacy Policy.

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10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated via our website or direct communication.

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11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

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Young and Capable Tutoring
Email: cshepherd@yctutoring.com